EXCELLENT CUSTOMER SERVICE
...from start to finish.
OUR 5 STAR PLEDGE TO YOU
PEACE OF MIND
VALUE FOR MONEY
QUALITY PRODUCTS
PRODUCT KNOWLEDGE
OPEN COMMUNICATION
PEACE OF MIND
My Timber will project manage your job FROM START TO FINISH in a professional and courteous manner.
We will treat your family and home with the upmost RESPECT and PRIDE ourselves on providing a SAFE and secure work environment hence our I’m Safe/Your safe principle. You will have peace of mind with our products, our prices and our people.
VALUE FOR MONEY
My Timber is completely transparent and honest with our quotes. There are no “hidden extras” and “pricey surprises.”
We provide you with an ALL INCLUSIVE QUOTATION. You can feel completely confident that “if it’s in the quote, it will be delivered”.
QUALITY PRODUCTS
My Timber offers our Central Coast customers INDUSTRY LEADING FLOORING BRANDS brands, products and services.
We understand that choosing a new floor is a big decision so providing products that will stand the test of time and are aesthetically beautiful is as important to us as it is to you.
PRODUCT KNOWLEDGE
Our staff are amongst the best in the business with DECADES OF EXPERIENCE. We make it our mission to know our products in great detail and are constantly requesting feedback and doing our homework on each and every flooring product.
The My Timber team are honest, well informed and committed to finding the right floor for you.
OPEN COMMUNICATION
My Timber want your journey to find a new floor to be as stress free as possible. We have a “NO PUSHY SALESMAN” policy. If you decide to go with our team then we view this as a privilege.
We will keep you informed every step of the way from the delivery of your product to the installation and completion time frames. We pride ourselves on being approachable and willing to answer any questions you might have along the way.
You will also be supplied with a CARE AND MAINTENANCE DOCUMENT at handover so knowing everything about your new floor will give you the confidence to really enjoy it.